Since its launch in in 2013, Deliveroo has become one of the UK’s startup successes. If you’re one of the few who have never used Deliveroo, you might be wondering what is Deliveroo? How do you use it and is it worth it?
You’ll likely have seen guys on bikes whizzing by with large Deliveroo bags on their back. And it’s very likely you’ll have seen the Deliveroo logo on the doors of restaurants in London and all over the UK (and increasingly around the world too).
So, lets take a look at exactly what Deliveroo is and how it can work for you.
What is Deliveroo?
Very simply, Deliveroo is an on-demand food delivery service. Restaurants sign up for Deliveroo and you can then order their food, via the Deliveroo app, to be delivered to your place or work or your home whenever you want.
The idea is that restaurants who wouldn’t normally offer delivery can use Deliveroo. This has opened up a whole world of food delivery, especially in London. If you’re craving dumplings from your favourite Chinatown restaurant, or you want to watch football with your favourite spicy ribs.
Simply open the app, find your restaurant of choice and place your order. A rider is then dispatched to collect your food and deliver it to your door. Easy!
Is Deliveroo expensive?
The menu prices are normally set by the restaurants themselves, so prices are normally the same as in the venue. Deliveroo apply a set charge to any delivery, which can vary from 99p to £3.99.
The delivery price with Deliveroo varies depending on the demand in that area. For example, for a busy lunch period, prices for delivery can rise as there might only be a few riders serving the area.
What are the pros and cons of Deliveroo?
One of the cons of Deliveroo is that it can sometimes take longer than advertised to arrive. This can be down to the lack of available riders, or sometimes thanks to riders refusing to take an order or other issues.
If you receive the wrong order, which does happen, you can contact Deliveroo customer service, who are usually very responsive. However it can be down to the restaurant to correct your order including sending out the correct food or issuing a refund.
For the pros, getting food delivered to your door is the biggest advantage of using Deliveroo. Whatever you’re craving, chances are you’ll be able to find someone who will deliver your tasty treat.
The small delivery charge is normally all that is applied as extra to the cost of your meal, making it an affordable option, especially if you don;t want to walk to the takeaway in the rain.
Another benefit of using Deliveroo is that they often have exclusivity for some restaurants. Well known restaurants like Burger King, for example, or some of the more popular startup street food restaurants sign exclusively for Deliveroo. This means you can get some of the most popular, or some of the most exciting new food on Deliveroo!
How to use Deliveroo
You can use Deliveroo by either downloading the app, or visiting the website. You’ll be asked to create an account, which takes just a few minutes. Of course, you’ll also need to add a payment option such as a bank card or PayPal, but once you’re set up you can order whatever you like.
Changing your delivery address is also easy, so you can get food delivered to your friends house, the park, or wherever you are.
If you’re signing up for Deliveroo, get a discount off your first order with this promo code.